When will my order ship?
We try our best to get orders out as soon as we can. Our processing time is 5-10 business days. However, during group sales it can take a little longer for an order to process due to the high number of orders.
Where is my order?
You order is on its way! We ship out orders using Canada Post's standard shipping to help keep shipping costs low. That means your order is UNTRACKED and we don't know when exactly it will arrive. Please be patient. If it seems to be taking a while, give it a couple more days before messaging us.
If you require a tracking number, please contact us and we will create a custom listing for you that includes the price of tracking.
Within Canada: 1 - 3 weeks
Within United States: 1 - 5 weeks
Everywhere else: 2 - 6 weeks
If your package exceeds the estimated shipping time, please contact us to work something out.
I input the wrong address by accident. What do I do?
If you notice that you provided us with incorrect shipping information, please email us via firstname.lastname@example.org as soon as possible so that we can solve this issue. If you email us after your order has been shipped and your order is returned to us, we will happily re-mail your order for you (buyer is responsible for re-mailing fees).
Can I combine my order to save on shipping?
If your order has not been shipped yet, please email us via email@example.com to see what can be done. We make no promises that this can be done, but we will try our best to work with you.
Can I get a refund on my order?
If your order has not been shipped yet, you can get a refund. However, orders that have been shipped out are final sale unless you receive a defective item. If you received a defective item, please email a photo of it to firstname.lastname@example.org with a description of what is wrong with it.
Can you do a custom request?
Currently, we are not accepting custom requests unless they are for wholesale orders (subscription boxes, storefronts, etc). If you have a request that you think our customers would like, we would be happy to consider them for future products. Please follow us @beedooandco on Instagram to keep up with our products.